This page covers the things people ask about most. If your question isn't here, the email address is at the bottom and it reaches us directly.
Restoring a subscription after reinstalling or changing phone
Open the app, tap the Profile button at the top right, then Your plan → Restore purchases. Your subscription is tied to your Apple Account, so it restores without needing a receipt.
Cancelling a subscription
Cancellation is handled by Apple, not by us. Profile → Your plan → Manage subscription opens the right screen in iOS Settings.
Cancelling stops the next renewal. Your access continues until the end of the period you've already paid for.
Refunds
Refunds for App Store purchases are handled by Apple. Request one at reportaproblem.apple.com. We can't issue them.
Deleting your account
Profile → Delete account. You confirm by typing DELETE. This removes your account and the data stored with it — your profile, meal plan, pantry, shopping list and saved prices. It cannot be undone. If your subscription has lapsed, the same option is on the subscription screen.
Deleting your account is separate from cancelling a subscription. If you have one, cancel it first — otherwise it will keep renewing after the account is gone.
Reporting a bug or suggesting a feature
Profile → Help & legal → Contact support opens an email to us. Tell us what you were doing, and include your app version and iPhone model if you can, so we can reproduce the problem.
How meals get chosen
Your rules come first. Your allergies, your diet, the ingredients you dislike, the cooking time you set for each meal and the appliances you have are hard limits: a meal that breaks any of them is never planned. If nothing fits a combination, the app leaves the slot empty rather than plan something that breaks a rule.
Then your taste. The meals you tapped during setup and any you heart later, your favourite cuisines, the cuisines you actually cook, and ingredients the week already uses — so there's less to buy and less to waste — decide which meals rank first.
Then the budget. Your weekly budget is a ceiling, not a target, and it's spread across the week so it doesn't run out early. You can swap any meal, or rebuild the whole week for a different one.
MealMaxx doesn't ask for your height, weight, age, sex or activity level, and doesn't set calorie or macro targets. The nutrition shown on each meal is an estimate computed from its ingredients — useful for comparing options, not medical advice. See the terms for the disclaimer.
Prices look wrong
Every price in MealMaxx is an estimate, worked out per item, per store chain and per ZIP code. For each item the app uses the best of three sources, in this order:
- A price you confirmed from one of your own scanned receipts at that store.
- A recent AI estimate for that item at that chain near your ZIP code.
- A baseline catalog price, adjusted for the kind of store.
None of these is a live feed from a retailer, and MealMaxx has no partnership with any grocer, so prices won't match your receipt exactly. Scanning receipts is the surest way to close the gap: the prices you confirm are used for that store from then on.
If something looks badly off rather than slightly off, tell us — that's a useful bug report, and the fastest route is Profile → Help & legal → Contact support.
Scanning a receipt or your shelves isn't working
Scanning needs camera access. Check iOS Settings → MealMaxx → Camera.
It reads printed labels and receipts, so it struggles with handwriting, heavy creasing and poor light. If a scan reads an amount wrong, you can correct it before saving.
Meal reminders aren't arriving
Two settings have to be on. Check Profile → Reminders in the app, then iOS Settings → MealMaxx → Notifications.
Your plan isn't syncing between devices
Sign in the same way — Apple, Google or email — on both devices. Your plan syncs to that account, so signing in a different way creates a separate account, even when both use the same email address. If you signed in with email and forgot the password, tap Forgot password? on the sign-in screen and a reset link is emailed to you.
Still stuck?
Email mealmaxxsupport@gmail.com.
Including these makes it much faster to sort out:
- What you were doing when it happened
- What you expected instead
- Your iPhone model and iOS version
- Whether it happens every time
See also our privacy policy and terms of service.